The Client's Story We Revealed
Having a legitimate system for creating orders and estimates is extremely difficult, given the number of potential combination of components that can go into a given solution. To make matters more complex, finding a way to interface they type of custom estimate with a sophisticated ERP system is an equally complex task in and of itself.
Rockstar's Spin on The Story
Rockstar knew that Q-Matics actual solutions were second-to-none, but that wouldn’t matter if we were unable to get those estimates and orders to scale in a way that would work for them as operators. What was required was a “buffer” interface - a way to create and store estimate from preapproved BOMs, and then turn those estimates into orders inside of the fulfillment ERP system as well as in the airtime fulfillment system so they would suitably work as connected devices.
The Rockstar Action Plan
With such a complicated, nonlinear task that needed to be accomplished, Rockstar started by executing a detailed discovery process and thorough systems analysis to understand exactly how the existing process successfully worked on a manual basis. Armed with that knowledge, Rockstar worked backwards to sculpt a customized piece of buffer software that operated similar to an e-commerce platform, but delegated specific responsibilities such as billing and inventory management to other necessary software that it was closely integrated with.
Results
Today, Q-Matics is scalable and systemically fluid, with a cohesive system that ties its CRM, billing, and fulfillment systems together while adding quoting and estimate abilities.
Services
Digital Automation
- System Mapping
- System Conceptualization
- Marketing Automation
- Manual Process Automation
- API Connectivity
Digital Web Asset Development
- Landing Pages
- Video Conceptualization & Development